Job Description

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

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Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
 
As a community college committed to our mission, we seek to recruit and retain a workforce that:

Job Posting Title:

Technician, Make It Center IT/AV (Hourly)

Job Description Summary:

To support the planning and implementation of technologies and experiences within the Make It Center (MIC). The person in this position will deliver front line customer service and support to facilitate an engaging experience for all guests. They will also help with the training of Make It Center staff to ensure basic competency in utilizing and supporting guest use of technology and equipment in the Make It Center.

Job Description:

Description of Duties and Tasks

• Provide technical support and troubleshooting of the technology and IT/AV equipment in the Make It Center including hardware and software applications.

• Support the daily use of technology in the Make It Center including robotics, 3D printing and laser cutting technology, interactive touchscreen displays, and virtual reality programs and equipment.

• Assist in setup and teardown of IT/AV equipment for special events, tours, and ongoing programs in the space, as well as serving guests, maintaining and supporting the use of equipment, and facilitating a welcoming and engaging guest experience. 

• Assist staff and guests of the MIC in navigating experiences, using equipment, and connecting to resources.

• Answer inquiries, provide information, and resolve or escalate problems or concerns related to IT/AV, guest experience, services, and equipment within the MIC.

• Test, support, and provide feedback about user experience as related to supplies, technology and equipment, and products in the MIC.

• Provide support and front line customer service for visitors to the MIC and community or college events designed to promote the MIC.

• Assist staff and guests of the MIC in navigating experiences, using equipment, and connecting to resources.

• Participate in special projects as needed.

• Uphold college policies and procedures related to MIC operation, programs, and service delivery.

Knowledge

• Demonstrated delivery of excellent customer service.

Skills 

• Maintaining an established work schedule, with possible evenings and weekends for specific events. 

• Ability to problem solve dynamic and complex challenges and communicate effectively with fellow staff members and MIC guests.

• The ability to work independently within departmental policies and guidelines.

• Effectively using interpersonal and communication skills, including the use of tact and diplomacy.

• Collaborating with diverse internal and external partners, students, faculty, staff, and community members.

• Effectively using organizational and planning skills with attention to detail and follow-through.

• Maintaining confidentiality of work-related information and materials. 

Required Technology Skills 

• Demonstrate proficiency with standard office software 

Preferred Technology Skills 

• Experience with Virtual Reality, Augmented Reality, video conferencing, IT/AV equipment, and maker technologies

 

Preferred Work Experience

• Experience facilitating programs and events intended for ages 16-24

• Bilingual - Spanish speaking. 

Required Education

• Some high school education 

Preferred Education

• Associates degree or higher 

Additional Information About the Make It Center

Make It Center January 2023 Update

https://infohub.austincc.edu/blog/2023/01/26/make-it-center-january-2023-update/

ACC is a proud partner of the Make It Movement 

https://www.makeitmovement.org/ 

Number of Openings:

5

Job Posting Close Date:

October 31, 2023

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.